top of page
Challenger Family15 copy.jpg

Frequently Asked Questions

  • What is private jet charter?
    With a charter flight, you are hiring the whole aircraft, which gives you the luxury of flying on you own terms.
  • What is an FBO?
    The term FBO refers to a Fixed Base Operator, a private jet terminal that offers a lounge and a range of services for passengers flying privately. Your broker will advise you which FBO your flight will be departing from.
  • What is an empty leg?
    An empty leg becomes available when a private jet has been chartered to a specific location and doesn’t have any passengers for its return flight. Empty legs offer an incredible opportunity to travel on a private jet at a significant fraction of the cost.
  • Where can I fly to?
    You can fly to any destination from your closest airport, including some of the most remote destinations in the world.
  • What types of aircraft do you have available?
    Our strong network of global operators means we have access to a wide range of aircraft to suit all needs and requirements, from turboprops to very light to long-range jets. Check out our comprehensive aircraft guide for more information.
  • How do I choose a suitable aircraft option for my flight?
    Our team will be happy to provide you with several solutions based on your requirements, including aircraft specifications and images to help you choose a private jet that best suits your needs.
  • How quickly can I depart once I request?
    365 Aviation can have an aircraft ready with as little as 4 hours’ notice. However, for certain countries, the processing hours of landing and overflight permits may take longer, and we will need up to 48 hours’ notice.
  • How long should I arrive before departure?
    You can arrive at the FBO just 30 minutes before departure.
  • What is the check-in procedure?
    On the day of departure, passengers will need to arrive at the FBO just 30 minutes before taking flight for security check. Here, they can enjoy hot drinks in the private lounge whilst they wait.
  • What do I need to do to prepare for my flight?
    Before your flight, we will require copies of all passengers’ passports. If you are travelling with a pet, we request that you make sure you have all relevant documentation, including health certificates and vaccination records. In addition, please let us know of any allergies and dietary requirements so we can accommodate them accordingly.
  • How will I be updated on the progress of flight?
    At 365 Aviation, you will liaise with one personal Charter Manager throughout. From the moment you book your flight to the time you reach your destination; you can rest assured that you’ll be in safe hands.
  • Do I need to arrive at the airport 2 hours before departure?
    You can arrive at the FBO just 30 minutes before departure.
  • Do you provide seats/shared charter flights?
    No, we don't.
  • Do you arrange charters for large groups of people?
    Yes, we arrange commercial charters for larger groups.
  • What methods of payment are accepted?
    Clients can make payment via bank transfer. We also accept all major credit cards, please note that a 3.5% fee will be applied.
  • What are your cancellation terms?
    Each operator will have different cancellation terms, please speak to one of our Charter Managers once you have selected the aircraft option.
  • What in-flight services are provided?
    Your aircraft will be fully stocked with beverages and snacks, and personalised catering will be available on request. Most privates come equipped with WIFI, and you’ll also have access to preferred music, films, or even live-streaming events. We’re always happy to accommodate individual requests, whether it’s arranging for special occasions or ensuring your dietary preferences are met.
  • Can I smoke on board?
    Although smoking is not usually allowed, we are always able to source an aircraft with smoking-friendly policies within our network. Please note that an additional deep cleaning fee will apply.
  • Is there catering on my flight?
    Onboard catering is provided on each aircraft. Typically, smaller jets will offer snacks and cold catering, while larger jets will provide hot catering options.
  • Is there WIFI onboard?
    Many jets offer WIFI inflight. Please note, some operators may not offer this service or will request an additional fee.
  • Can I bring sports equipment with me?
    Subject to the aircraft luggage capacity, larger bags and sporting equipment can be carried. One of our Charter Managers will advise you on what the most suitable aircraft is for your requirements.
  • How much luggage can I bring?
    The amount of luggage permitted will depend on the aircraft capacity. Your Charter Manager will advise you on the specific allowances and restrictions for your flight.
  • Can I fly with my pet?
    Absolutely! The team at 365 Aviation can advise on all rules and regulations for flying privately with your pets to different countries and will ensure that they have a happy, safe, and comfortable flight.

Still have questions?

Our charter team are more than happy to answer any queries you may have, please get in touch at

For marketing enquiries please contact

bottom of page